Customer Reviews for Quality Plumbing, Heating, Cooling & Electrical

Quality Plumbing, Heating, Cooling & Electrical

4.9

739 reviews since January, 2020

(865) 932-6800 · quality-pm.com
Kodak, TN 37764

Consumer Review Summary

739 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Quality Plumbing, Heating, Cooling & Electrical. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

707 out of 738 gave 5 stars

Q: Timeliness in responding to your needs:

689 out of 738 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

696 out of 735 gave 5 stars

Q: Communication and follow-up from the Salesperson:

667 out of 733 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

713 out of 734 gave 5 stars

Q: Condition of the work area after job completion:

678 out of 727 gave 5 stars

Q: How likely would you be to use our company again?

707 out of 737 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

704 out of 737 gave 5 stars

Q: Please rate your overall experience with our company:

689 out of 734 gave 5 stars

	100% rating 100 by V.Q. from Sevierville, TN on 03/12/26 Verified Purchase "Thank You!"
	100% rating 100 by T.V. from Newport, TN on 03/10/26 Verified Purchase "Had an excellent experience. All of your technicians that I have met are outstanding! Thank you!"
	100% rating 100 by J.D. from Sevierville, TN on 02/17/26 Verified Purchase "We appreciated the quick and professional response. Thank you! "
	100% rating 100 by M.L. from Kodak, TN on 02/10/26 Verified Purchase "The service team was easy to work with, was punctual, and offered their service at a reasonable price. I would recommend Quality Plumbing. 100% satisfaction. "
	100% rating 100 by S.B. from Gatlinburg, TN on 02/06/26 Verified Purchase "Trevor and Justin did a great job installing our system. The company should consider them very valuable assets."
	100% rating 100 by B.W. from Morristown, TN on 01/31/26 Verified Purchase "From the technician who pointed out issues with our previous unit to Tanner, who explained the heat pumps available for purchase, to the crew who cleaned our air ducts, to the installers who placed the Bosch unit, the entire process was seamless. Everyone took the time to explain their portion of the installation process. Tanner was available throughout the entire process. We are very pleased with the results of the work performed and the performance of the new unit."
	100% rating 100 by D.M. from Treadway, TN on 01/28/26 Verified Purchase "Everyone was good at explaining what was going on. Most of all, got it done before the bad weather hit. Thanks! "
	100% rating 100 by J.F. from Seymour, TN on 01/26/26 Verified Purchase "We've been a QPHC&E customer for a decade. Purchased many products and services over that time. This is the only company we'll use. Value for price paid!"
	97% rating 100 by S.M. from Knoxville, TN on 01/21/26 Verified Purchase "I am a member for several years now and would never use anyone else!"
	100% rating 100 by E.S. from Sevierville, TN on 01/20/26 Verified Purchase "Brandon and Chris were very thorough in their evaluation and gave us options for repairs or replacing our units. They listened to our concerns and found some units that would best suit our needs. "

(343 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS