VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Quality Plumbing, Heating, Cooling & Electrical
98.132841328413 100
4.9

757 reviews since January, 2020

Quality Plumbing, Heating, Cooling & Electrical
(865) 932-6800 ยท
Kodak, TN 37764

Consumer Review Summary

757 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Quality Plumbing, Heating, Cooling & Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

723 out of 756 gave 5 stars

Q: Timeliness in responding to your needs:

705 out of 756 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

713 out of 753 gave 5 stars

Q: Communication and follow-up from the Salesperson:

684 out of 751 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

729 out of 752 gave 5 stars

Q: Condition of the work area after job completion:

692 out of 745 gave 5 stars

Q: How likely would you be to use our company again?

723 out of 755 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

719 out of 755 gave 5 stars

Q: Please rate your overall experience with our company:

705 out of 752 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Townsend, TN on Verified Purchase
"Les was knowledgeable, courteous, efficient, and flexible. I needed one water heater replaced, showed him another one that I was concerned about, and he was able to coordinate the installation of the two water heaters on the same day. While he was there, a polybutylene pipe burst, and he fixed it. He also replaced a frost-free sillcock valve without any prior notice. Poor guy didn't leave my home until after 6:30 pm. Job(s) well done."
100% rating 100 from Morristown, TN on Verified Purchase
"I was really impressed with Noah when he came to give me the estimate. I have had 4 others, and they all told me that my power pole line needed to be clamped (there was none on it). He took the time to put one on it before he would even discuss business. His willingness to do that is the reason I gave your company the contract. Kyle and his helper, I can't say enough nice things about them, very respectful, very clean, very knowledgeable about what they were doing. Awesome bunch of people to work with!!! Will definitely recommend you guys to anybody!!"
100% rating 100 from Sevierville, TN on Verified Purchase
"Thank You!"
100% rating 100 from Newport, TN on Verified Purchase
"Had an excellent experience. All of your technicians that I have met are outstanding! Thank you!"
100% rating 100 from Sevierville, TN on Verified Purchase
"We appreciated the quick and professional response. Thank you! "
100% rating 100 from Kodak, TN on Verified Purchase
"The service team was easy to work with, was punctual, and offered their service at a reasonable price. I would recommend Quality Plumbing. 100% satisfaction. "
100% rating 100 from Gatlinburg, TN on Verified Purchase
"Trevor and Justin did a great job installing our system. The company should consider them very valuable assets."
100% rating 100 from Morristown, TN on Verified Purchase
"From the technician who pointed out issues with our previous unit to Tanner, who explained the heat pumps available for purchase, to the crew who cleaned our air ducts, to the installers who placed the Bosch unit, the entire process was seamless. Everyone took the time to explain their portion of the installation process. Tanner was available throughout the entire process. We are very pleased with the results of the work performed and the performance of the new unit."
100% rating 100 from Treadway, TN on Verified Purchase
"Everyone was good at explaining what was going on. Most of all, got it done before the bad weather hit. Thanks! "
100% rating 100 from Seymour, TN on Verified Purchase
"We've been a QPHC&E customer for a decade. Purchased many products and services over that time. This is the only company we'll use. Value for price paid!"
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