VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Quality Plumbing, Heating, Cooling & Electrical
98.332722609014 100
4.9

610 reviews since January, 2020

Quality Plumbing, Heating, Cooling & Electrical
(865) 932-6800 ยท
Kodak, TN 37764

Consumer Review Summary

610 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Quality Plumbing, Heating, Cooling & Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

585 out of 609 gave 5 stars

Q: Timeliness in responding to your needs:

569 out of 610 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

573 out of 606 gave 5 stars

Q: Communication and follow-up from the Salesperson:

554 out of 606 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

588 out of 606 gave 5 stars

Q: Condition of the work area after job completion:

565 out of 600 gave 5 stars

Q: How likely would you be to use our company again?

588 out of 608 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

586 out of 608 gave 5 stars

Q: Please rate your overall experience with our company:

572 out of 605 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
75% rating 100 from New Market, TN on Verified Purchase
"Reliable and Backs their Work!"
100% rating 100 from Cosby, TN on Verified Purchase
"Great crews!"
100% rating 100 from New York, NY on Verified Purchase
"No complaints! Always a very professional and thorough job done."
100% rating 100 from Ellicott City, MD on Verified Purchase
"I have used Quality Plumbing, Heating, Cooling & Electrical for a few different jobs on my property, and I always have a great experience! I recently had my electrical panel replaced, and the tech, Phillip was phenomenal. His communication was great, and he really went above and beyond to ensure the job was done correctly. I really appreciated his honesty, and he ended up saving me a few hundred dollars on repairs that I was quoted, but didn't need. I couldn't be happier with my experience, and I would highly recommend this company to anyone! Thank you for all the help you've provided me over the past couple of months!"
100% rating 100 from Sevierville, TN on Verified Purchase
"I have been a client of Quality for over 5 years. When I have an urgent issue, Quality always finds a way to get someone out to me quickly. I have never, ever had a service tech who was anything less than professional, courteous, on time, and showing respect for my home and my property. Quality is the epitome of quality!"
100% rating 100 from Sevierville, TN on Verified Purchase
"I was very pleased with their professionalism. They were quick to respond to my issue. The workers were very friendly and they were helpful in answering my questions. They were all very hard workers, always giving 100% dedication to the job at hand. "
100% rating 100 from Cumberland, KY on Verified Purchase
"Quality-PM always completes their work in a timely manner and explains the operation of installed equipment to my satisfaction. Employees are respectful to persons and property. Clean-up leaves no evidence they were on site! Brandon, Tanner, Justin, and Dustin were great to work with, and I appreciate their HVAC expertise. "
100% rating 100 from Morristown, TN on Verified Purchase
"We gave a 5-star rating all the way. Our install team, Justin and Seth were very professional and knowledgeable. Showed up on time and kept us informed of the work being done. Our experience with this company and the people in it has been excellent!"
100% rating 100 from Knoxville, TN on Verified Purchase
"We are so elated with our experience with the salesperson and installers. Great work, neatly done, quality, aesthetics, professionalism, courteous, and the surprise gift! I have already referred you to my neighbor."
100% rating 100 from Straw Plains, TN on Verified Purchase
"Extremely quick, efficient, knowledgeable, and quality work! I would recommend your company to anyone and everyone......unlike a lot of companies, they actually know what customer service means."
(290 Remaining)