VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ball Heating & Air Conditioning
97.775263951735 100
4.9

1,003 reviews since January, 2020

Ball Heating & Air Conditioning
(228) 222-3333 ยท
Pineville, LA 71360

Consumer Review Summary

1,003 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ball Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

937 out of 996 gave 5 stars

Q: Timeliness in responding to your needs:

934 out of 1,000 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

922 out of 995 gave 5 stars

Q: Communication and follow-up from the Salesperson:

840 out of 971 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

952 out of 999 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

935 out of 996 gave 5 stars

Q: Condition of the work area after job completion:

919 out of 986 gave 5 stars

Q: How likely would you be to use our company again?

934 out of 1,003 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

917 out of 1,000 gave 5 stars

Q: Please rate your overall experience with our company:

918 out of 999 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Waveland, MS on Verified Purchase
"Excellent response. The work was excellent, and everyone was respectful to all members of my family."
100% rating 100 from Lucedale, MS on Verified Purchase
"I'm an old man, and I've relied on professionals my entire career. When you guys got to my house, they immediately set to work. They each knew what they were doing and didn't waste time. They did their business. I've NEVER seen anything like it, ever. And I appreciated their professionalism. I was deeply shocked that they finished and did not leave a mess or path of destruction in their wake!!"
100% rating 100 from Gulfport, MS on Verified Purchase
"Your servicemen were very respectful of me and my home all the time, and did an exceptional clean-up."
100% rating 100 from Long Beach, MS on Verified Purchase
"Everyone was neat and courteous. Worked hard and did a great job!"
100% rating 100 from Ocean Springs, MS on Verified Purchase
"Hands down the best customer service we have had from a plumbing/HVAC/electrical company! Thank you!"
100% rating 100 from Gulfport, MS on Verified Purchase
"Exceptional service from the salesman and installers."
100% rating 100 from Ocean Springs, MS on Verified Purchase
"My new A/C unit is doing a great job cooling my home. Much better than the old unit. All the Ball employees were quick and professional. I replaced my 19-year-old unit based on advice from Jim, who expertly repaired my old unit in the past. When Christian gave similar advice on a recent repair issue, I was finally ready to replace the old unit. The sale and installation of the new unit was a pleasant experience."
100% rating 100 from Biloxi, MS on Verified Purchase
"Guys did a great job and worked until the job was done- "
100% rating 100 from Biloxi, MS on Verified Purchase
"We are extremely pleased with the Ball workers who came to our home. We had plumbers, electricians, and HVAC experts who were polite, informative, and diligent workers. They tackled a big job (replacing ducts, taking out water heaters, and adding a tankless one. We highly recommend Ball for home needs. They came when they said they would, calling first. They worked for two days and completed the job beautifully."
100% rating 100 from Ocean Springs, MS on Verified Purchase
"Ryan, Christian, Dakota, and Tristan were all great in the whole process of informing me about the new AC units available. From the initial conversation about the new units, until the actual unit being installed at my house. "
(436 Remaining)