Customer Reviews for Ball Heating & Air Conditioning

4.9

1,119 reviews since January, 2020

(228) 222-3333 · CallBallThatsAll.com
Pineville, LA 71360

Consumer Review Summary

1,119 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ball Heating & Air Conditioning. Here are the results to date:

5 Star

92%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,041 out of 1,112 gave 5 stars

Q: Timeliness in responding to your needs:

1,038 out of 1,116 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,028 out of 1,110 gave 5 stars

Q: Communication and follow-up from the Salesperson:

928 out of 1,082 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,061 out of 1,115 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,041 out of 1,110 gave 5 stars

Q: Condition of the work area after job completion:

1,026 out of 1,102 gave 5 stars

Q: How likely would you be to use our company again?

1,038 out of 1,118 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,018 out of 1,115 gave 5 stars

Q: Please rate your overall experience with our company:

1,022 out of 1,115 gave 5 stars

	100% rating 100 by C.B. from Biloxi, MS on 04/22/26 Verified Purchase "The Ball team provided excellent service! "
	100% rating 100 by A.C. from Gulfport, MS on 04/17/26 Verified Purchase "Quick service; Loaned us window units until they could come out and install our new unit."
	95% rating 100 by B.M. from Pascagoula, MS on 04/10/26 Verified Purchase "Very professional and accommodated all my needs. Installation was excellent and professionally done. I would recommend Ball to my family and friends. "
	98% rating 100 by F.A. from Gulfport, MS on 03/19/26 Verified Purchase "The team explained everything as the job went along. The job took 2 visits, and the second installer explained everything to me as to how to use the new filters and lights. Ball Heating, Thanks for the tumbler and cookies, they will be used. Also, for identifying my problems and correcting them promptly! "
	100% rating 100 by J.R. from Gulfport, MS on 03/08/26 Verified Purchase "The entire team from Ball was great. The salesman knew the product had options and let me decide what I needed. The install team was here early, very courteous, and professional. Overall, we are very pleased with the Ball Team. "
	100% rating 100 by R.R. from Ocean Springs, MS on 02/25/26 Verified Purchase "I’m very pleased with Ball, their products, and services. The staff is knowledgeable, and I’ve always been informed about everything I needed to know. I’ve been a customer for well over 10 years. Just moved my generator service to Ball."
	100% rating 100 by R.L. from Biloxi, MS on 02/03/26 Verified Purchase "Everybody who was involved from the beginning was super nice and efficient. I was especially grateful for the new grills for the ceilings. Impressed how they cleaned up afterwards! Thank you, Ball Heating and Air!"
	100% rating 100 by W.O. from Diamondhead, MS on 01/22/26 Verified Purchase "Sadly, there just aren't many service companies left that seem to really care. Who are professional and organized. But Ball Heating and Cooling is one of the last around. I am so very glad we found this company. Signed, "Customer for life""
	100% rating 100 by K.A. from Gulfport, MS on 01/18/26 Verified Purchase "We had 2 systems that needed to be replaced, one more immediate than the other (water heater), but decided to go ahead and tackle both to hopefully save on cost - and we sure did! Michael was our HVAC sales rep who had already been to our house last year to do a free inspection (with our membership) and let us know that our HVAC was pretty old (we were aware) and that it would need to be replaced sooner rather than later. Fast forward 6 months, and our water heater suddenly kicked the bucket over the weekend, and we knew we had to get that replaced immediately. The unexpected cost of the water heater was a bummer, but we were able to get 0% financing on both systems if we purchased them together, and Michael was able to give us generous discounts on our new HVAC system, too! The new water heater was installed the SAME DAY, which we were extremely grateful for, and the new HVAC system was installed the very next day! Everyone who came to the house was awesome - professional, personable, and friendly. Easy to talk to and explained or answered any questions that we had. Thank you to Lenny, Rylan, Justin, Sean (and another guy whose name I didn't get), Michael, and Walker (who came to adjust the temp on the water heater), who were all wonderful; we've already referred Ball to several of our friends! Thank you again for the excellent service!"
	100% rating 100 by C.M. from Gulfport, MS on 01/06/26 Verified Purchase "A quality product. Amazing support. "

(469 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS