VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Natchez Heating & Cooling
98.152955271565 100
4.9

253 reviews since April, 2020

Natchez Heating & Cooling
(601) 442-5593 ·
Pineville, LA 71360

Consumer Review Summary

253 reviews since April, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Natchez Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

236 out of 248 gave 5 stars

Q: Timeliness in responding to your needs:

237 out of 252 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

243 out of 251 gave 5 stars

Q: Communication and follow-up from the Salesperson:

230 out of 249 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

238 out of 253 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

231 out of 250 gave 5 stars

Q: Condition of the work area after job completion:

231 out of 252 gave 5 stars

Q: How likely would you be to use our company again?

233 out of 251 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

232 out of 251 gave 5 stars

Q: Please rate your overall experience with our company:

232 out of 247 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Natchez, MS on Verified Purchase
"Good quality work. Installation was very good, and they cleaned up after installation."
98% rating 100 from Natchez, MS on Verified Purchase
"The sales and install team did a great job! Very efficient and thorough with the work. There was a small accident when the sheetrock in the ceiling was cracked. The crew immediately called a painter to the house, and they completed a flawless repair. Huge thanks to everyone!"
100% rating 100 from Natchez, MS on Verified Purchase
"All very courteous and professional! "
100% rating 100 from Natchez, MS on Verified Purchase
"The team (especially Seth during our initial conversation) LISTENED attentively to our need, which intently focused on inspecting and repairing my 97-year-old mother’s HVAC system. We used a competitor to initially check out the system, BUT THEIR ongoing lack of communication on follow-up to a service they provided led us to Natchez Heating and Air, since we have used your service repeatedly over the years. We used “the other company “ since they installed the system 13 years ago; however, their total lack of communication led us back to Natchez Heating and Air. You came ~2 hours after our call and gave a thorough description of the problem. We talked price, and us being a multiple-time repeat customer gave us an estimate that we could accept and were willing to change out the unit the next day. The team (Seth, Drake, and Blake) completed the job far faster than we expected and were synchronous in their non-stop work inside and outside the house. Seth came back every 90 minutes to check on and give updates, which was much appreciated. The team was truly courteous, and the clean up was immaculate!!! We will definitely continue to use Natchez Heating & Air, along with sharing our positive experience with our friends. You even offered to come by and install a temporary air conditioner during the 4 days before installation to ensure my 97-year-old mother would be comfortable leading up to the installation date. That was truly COOL in my book!!!!"
100% rating 100 from Hattiesburg, MS on Verified Purchase
"Seth was very thorough and knowledgeable about his product. He satisfactorily answered all my questions."
100% rating 100 from Natchez, MS on Verified Purchase
"The whole experience was enjoyable, and knowledgeable, and everything was well explained. "
100% rating 100 from Natchez, MS on Verified Purchase
"Great service and very helpful! "
92% rating 100 from Natchez, MS on Verified Purchase
"Very impressed."
100% rating 100 from Natchez, MS on Verified Purchase
"We are very well pleased with the work done at our house. Great job everyone!!"
100% rating 100 from Natchez, MS on Verified Purchase
"Seth handled our situation well. He’s a professional, knowledgeable, and kind. "
(99 Remaining)