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Public Service Plumbers
97.342657342657 100
4.9

73 reviews since November, 2021

Public Service Plumbers
(214) 363-4477 ยท
Pineville, LA 71360

Consumer Review Summary

73 reviews since November, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Public Service Plumbers. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
4%
3 Star
2%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

64 out of 71 gave 5 stars

Q: Timeliness in responding to your needs:

66 out of 73 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

66 out of 70 gave 5 stars

Q: Communication and follow-up from the Salesperson:

59 out of 66 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

71 out of 73 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

69 out of 73 gave 5 stars

Q: Condition of the work area after job completion:

67 out of 71 gave 5 stars

Q: How likely would you be to use our company again?

69 out of 73 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

67 out of 72 gave 5 stars

Q: Please rate your overall experience with our company:

68 out of 73 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Dallas, TX on Verified Purchase
"I have been a customer for over 40 years!"
100% rating 100 from Mesquite, TX on Verified Purchase
"Everything was done by Jason from the first phone call to the last, it was a great experience, a great replacement of my whole gas system, and I would prefer to have him make any future work at our home!"
100% rating 100 from Dallas, TX on Verified Purchase
"Jacob and his helper were very good with the big leak problem I had under my foundation. He discussed all the options with me and talked to his boss about the problem after they discovered where the leak was. After he explained the 2 options that I had, I told him I wanted to just cap the broken line and that I wouldn't have hot water in my utility room sink only. I would have it so my washing machine. Then Allen and his helper came last Friday to pour the concrete and did an excellent job. From now on, I will use Jacob for all my plumbing jobs. He is very good and very thorough with everything."
100% rating 100 from Dallas, TX on Verified Purchase
"We were very pleased that you were able to do the work quickly. Also that you were able to work around some HVAC vents in the smallish space."
100% rating 100 from Dallas, TX on Verified Purchase
"All along the way, Public Service Plumbers has been responsive and attentive. They return phone calls promptly and follow up in a timely manner. That is very important to me. Also, during our furnace installation, the guys were pleasant and very clean. Honestly, they left that part of the house cleaner than they found it! I would highly recommend Publix Service Plumbers for anyone interested in responsiveness and a high level of customer service."
100% rating 100 from Dallas, TX on Verified Purchase
"Noel was very thorough in explaining my options. He was so kind that he even returned to check out a concern I had in my attic. The installers, Cory and Marcus, were very polite and efficient. They worked very hard and made a great team as they installed my unit."
100% rating 100 from Dallas, TX on Verified Purchase
"Public Service Plumbers did an excellent job installing a new AC/Heating system! The salesperson explained the different systems available and the pros and cons of each. Installation was quick and efficient with a very nice father and son team. Thanks, Public Service Plumbers. I feel confident when I work with you and don't feel I need to second guess my decision on what service I need."
92% rating 100 from Dallas, TX on Verified Purchase
"Kacy and Chris were both helpful, kind, knowledgeable, and friendly! Highly recommend to friends."
100% rating 100 from Dallas, TX on Verified Purchase
"Thanks for the excellent service!"
100% rating 100 from Dallas, TX on Verified Purchase
"The overall experience was painless, affordable, and professional. Every tech that I had contact or communication with was courteous, knowledgeable, and professional. I am so glad I chose Public Service Plumbers and will be using them for all future plumbing and HVAC needs."
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