"Our decision to use ESA is based on feedback from neighbors and friends who have utilized ESA as their HVAC service technicians. My research on HVAC companies in the Columbia area led me to ESA, and we are proud to say we were not disappointed. Our experiences have been positive. Ibrahim, the first ESA representative called for servicing, was thorough and professional in explaining the necessary services for the system. He clarified that the 21-year-old system was not worth investing in any services due to its age and condition, which resulted in Frank being appointed to discuss options for a new system.
Frank was professional and inviting in both approach and demeanor, taking the time to examine the system, ductwork, and registers in the house. After reviewing the system’s configuration and addressing our needs, Frank provided a well-prepared estimate with options outlining the benefits of each system included in the proposal. We were pleased with the latitude that the proposal outlined and the options we selected. Frank followed up with a call to discuss the system and the options we had chosen. Frank was attentive, courteous, and genuine while providing answers to our questions and detailing the procedural process of the work to be done. Ryan and his associates displayed outstanding workmanship during the installation. Ryan ensured that the system was installed as if it were his own home. He maintained a relaxed yet genuine professional bearing and was willing to explain the installation process, which, although lengthy, was never rushed. When it came to replacing the upstairs bathroom’s rotten boot, Ryan was meticulous with his measurements to locate the defective boot, taking great care to minimize any unnecessary drywall damage. He displayed exceptional craftsmanship in this time-consuming task, perfectly matching his measurements to identify and replace the faulty boot. All in all, the overall experience was well received with having ESA as our comfort specialist; we could not be more pleased. "
Verified Purchase
