"Hello, my name is Rolando Ortiz and I have a condominium at 13130 Blanco in San Antonio. I arrived last night to find my HVAC unit not cooling. I called your dispatch this morning and was happy to find out that you could have a technician out to look at my unit this afternoon. Although this was great news the best was yet to come.
Your technician Hilario Gaytan made the call. Mr. Gaytan is the reason for this e-mail. I want to let you know that he was extremely professional and competent in his craft, and was a great guy to boot. He placed covers on his shoes both times he entered my condo and gave me several tips on how to keep my unit maintained. In fact, I purchased the silver comfort protection plan.
I work with another company and use Beyer Boys commercially hear in San Antonio. I am in the people business and the most important part is the satisfaction of our customers. I have to let you know that Mr. Gaytan is a wonderful representative of Beyer Boys.
Thank you and Mr. Gaytan for your service to me and my family.
Have a great weekend. "
Verified Purchase
