"This was my second time utilizing Hoover for a service need, this time being the replacement of an existing furnace, AC, and water heater. All the equipment was installed on one day by the wonderful service team of Tyler and Evan. They were unfailingly courteous and extremely patient in answering my many questions throughout the installation day. While Hoover did not quote the lowest price during my estimate-gathering efforts, they clearly were the most impressive of the three companies I contacted. From the seamless coordination of scheduled visits to my home to the prompt and thorough follow-up calls from Hoover, it really was an easy decision to employ Hoover for my needs. There were several other minor factors that distinguished Hoover from the rest:
- text messages before service calls that included the name and picture of the service personnel
- text messages after service calls thanking me for my business and offering me the opportunity to provide feedback and ask questions
- timely and thorough quotes provided via email that included very detailed summaries of what work would be done and what equipment would be installed
In summary, I am thrilled with the work and service that Hoover provided, and I have no doubt that Hoover will be doing more work for me in the future."
Verified Purchase
