"Our tech was nothing short of awesome. We accepted the services he offered and explained, but didn't have the actual parts to complete the job. INSTEAD of doing the AC/heater service and putting us on the list for another service call to get those items installed, he did the service to the units, then went out and got the parts he needed to complete the entire job. It would have been so easy for him to pass those installs on to another tech, or for him to come back when we could fit into the schedule, but he didn't. He truly went above and beyond what we've come to expect from "customer service" encounters. All of your techs have been nice and have educated us, but Dylan absolutely has your customers' needs front and center. I know we're old and this will sound corny, but it's refreshing to see a younger person be so dedicated to his craft."
Verified Purchase
