"In a world that has all but given up customer service completely, it is a huge relief to find a company that has the good sense to know that CARING for customers can only be good for business. My HVAC units recently kicked the bucket. So I called. First off let me tell you Mr. Wilson is one of the extremely rare companies that has not bought into doing all communications digitally. A person ALWAYS answers the phone. And an email requesting info gets answered in a day, 2 if the weekend. Mr. Wilson and his crew took good care of me starting with allowing me to sidestep any high-pressure sales, then temporary A/C delivered by Mr. Wilson himself, till the new unit arrived 10 days later and throughout the removal and installation of the new. My home had been fitted out for a mini-unit tucked into a tight closet over top of my mini-water heater during the building of my home 24 years ago. Wrangling a new mini into that small space was no simple switch-out. The new indoor unit while measurement-wise was a fit, albeit a very tight one, having to ANGLE it in changed the dynamics completely, and so it became a 30-minute very tense wrestling contest in Texas heat nearing 100°. Admirably, they finally accomplished it. I'm very happy with my new unit, the technicians Danny and Robert who installed it, and the company's quick response to any questions I've had. It's like finding a cool oasis in the desert. "
Verified Purchase
