"Hi, Jim and company. We have been your customers for going on 42 years and you have always been "TOP NOTCH". WE were cleaning the heater via a friend and ourselves to save a few bucks over the years, but now we are too old for that, and saving a few bucks isn't worth all the aches and pains we would and have incurred by doing jobs ourselves!!! We will leave it up to you "youngins" from now on. Thanks sooooo much for being there (yet again) when we needed you and our new heater and fixtures look awesome!!! Your loyal customers! "