Analytics that offer essential insights.
Analytics & Insight
Manage customer relationships and team member performance in real time. To Your Success offers a cutting-edge suite of analytics examining every facet of the customer journey.
Give Customers a Voice
Our surveys are tailored to your business. They allow you to monitor & evaluate every customer interaction.
Experience our industry-leading feedback platform:
- More feedback, more quickly
- User-friendly interface
- Embedded personal video message
- Responsive design
- Intelligent routing
- Automated reminders
- Secure, private gateway for each customer
- 100% verified, authentic responses
- Human review of customer comments, for optimal feedback routing
Understand the Customer Experience
Our automated reporting provides critical business intelligence. We offer real-time insights on customer satisfaction, team member performance, customer complaints, lead source effectiveness, and more.
Our reports are delivered daily and on-demand. They’re customizable and track every aspect of the customer experience so you can manage your business more effectively.
- Capture and manage customer feedback in real time
- Daily email reports for management
- Customer satisfaction and NPS reporting
- Up-to-the-minute, cloud-based analytics help you understand and improve your customer interactions
- Robust team member reporting with department scoreboards and individual associate tracking = greater visibility + better coaching and recognition tools
- Immediate email alerts for negative feedback help you ensure 100% customer satisfaction and aid in the prevention of damaging public reviews
- Multiple user log-ins
- Team members kept encouraged and engaged with notifications of positive feedback from their customers
- Instant Sales Opportunity Alerts when customers want more products or services
Showcase Positive Reviews
Delighted customers are proactive champions for your brand. They’re the engine for referrals and spectacular online reviews.
Our advanced technology works in tandem with our gifting and survey services to capture and auto-feed customer raves to your website and online search engines, while driving customers to the third-party review sites that matter most to your business.
- Hands-free for you and your team
- Improves online reputation and visibility
- Live-streams customer raves to your website
- Includes a search-engine-optimized review listing
- Seamless process for your customers – no account creation or frustrating search boxes