Analytics that offer essential insights.
Analytics & Insight
Manage customer relationships and team member performance in real time. To Your Success offers a cutting-edge suite of analytics examining every facet of the customer journey.
Give Customers a Voice
Our surveys are tailored to your business. They allow you to monitor & evaluate every customer interaction.
Experience our industry-leading feedback platform:
- More feedback, more quickly
- User-friendly interface
- Embedded personal video message
- Responsive design
- Intelligent routing
- Automated reminders
- Secure, private gateway for each customer
- 100% verified, authentic responses
- Human review of customer comments, for optimal feedback routing
- Randomized answer selections
Understand the Customer Experience
Our automated reporting provides critical business intelligence. We offer real-time insights on customer satisfaction, team member performance, customer complaints, lead source effectiveness, and more.
Our reports are delivered daily and on-demand. They’re customizable and track every aspect of the customer experience so you can manage your business more effectively.
- Capture and manage customer feedback in real time
- Daily email reports for management
- Customer satisfaction and NPS reporting
- Up-to-the-minute, cloud-based analytics help you understand and improve your customer interactions
- Robust team member reporting with department scoreboards and individual associate tracking = greater visibility + better coaching and recognition tools
- Immediate email alerts for negative feedback help you ensure 100% customer satisfaction and aid in the prevention of damaging public reviews
- Multiple user log-ins
- Team members kept encouraged and engaged with notifications of positive feedback from their customers
- Instant Sales Opportunity Alerts when customers want more products or services
Drive consistent online reviews.
A strong portfolio of online reviews means more opportunity for your business. But building that portfolio is the challenge for most companies.
Welcome to RaveMaker, an automated reputation management tool from To Your Success.
RaveMaker auto-feeds customer raves to your website and search engines, while driving customers to the third-party review sites that matter most to your business.
- Completely automated and hands-free for you and your team
- Improves online reputation and visibility
- Live-streams customer raves to your website, proven to increase conversion rates
- Optimizes positive reviews for search engines
- Integrates with social media for easy sharing of your best reviews
- Seamless process for your customers – no account creation or frustrating search boxes
- Included with Pro and Enterprise accounts