Analytics that offer essential insights.
Analytics & Insight
Manage customer relationships and team member performance in real time. To Your Success offers a cutting-edge suite of analytics examining every facet of the customer journey.
Give Customers a Voice
Our surveys are tailored to your business. They allow you to monitor & evaluate every customer interaction.
Experience our industry-leading feedback platform:
- More feedback, more quickly
- User-friendly interface
- Embedded personal video message
- Responsive design
- Intelligent routing
- Automated reminders
- Secure, private gateway for each customer
- 100% verified, authentic responses
- Human review of customer comments, for optimal feedback routing
- Randomized answer selections
Understand the Customer Experience
Our automated reporting provides critical business intelligence. We offer real-time insights on customer satisfaction, team member performance, customer complaints, lead source effectiveness, and more.
Our reports are delivered daily and on-demand. They’re customizable and track every aspect of the customer experience so you can manage your business more effectively.
- Capture and manage customer feedback in real time
- Daily email reports for management
- Customer satisfaction and NPS reporting
- Up-to-the-minute, cloud-based analytics help you understand and improve your customer interactions
- Robust team member reporting with department scoreboards and individual associate tracking = greater visibility + better coaching and recognition tools
- Immediate email alerts for negative feedback help you ensure 100% customer satisfaction and aid in the prevention of damaging public reviews
- Multiple user log-ins
- Team members kept encouraged and engaged with notifications of positive feedback from their customers
- Instant Sales Opportunity Alerts when customers want more products or services
More 5-star online reviews.
Tired of sporadic online reviews and low ratings? Welcome to RaveMaker, an automated reputation management tool from To Your Success. RaveMaker engages brand advocates and drives 5-star online reviews. This creates more trust, more phone calls, and more sales for your company!
- Drives 5-star reviews on essential review sites such as Google, Facebook, BBB and others
- Completely automated and hands-free for you and your team
- Improves online reputation and visibility
- Live-streams customer raves to your website, proven to increase conversion rates
- Optimizes positive reviews for search engines
- Integrates with social media for easy sharing on Facebook, Google Plus and Twitter
- Seamless process for your customers – no account creation or frustrating search boxes