In today’s competitive environment, it’s critical to cultivate your most valuable resource: Customers. To Your Success offers a comprehensive customer follow-up strategy. By combining cutting-edge analytics with our premium in-house gifting service, we help you build and maintain strong customer relationships.
Appreciation is critical for customer retention. Our premium gifts help you reward customers and build strong emotional connections. Every delicious, hand-crafted gift is made fresh to order in-house, and includes a customized greeting card, postage-paid survey, branded email touchpoint, and delivery to your recipient.
Through a simple data exchange, we go to work for you. Our ovens are fired up early in the morning, and the sweet aroma of freshly baked cookies that begins in our kitchen will await your customers on the other side. To Your Success helps you build stronger relationships, enthusiastic referrals, and spectacular online reviews.
It starts with appreciation, but strong, enduring relationships also require effective listening.
Customer sentiment matters. Through our gifting service and proprietary eTouch® platform, customer feedback is automatically captured and we help you monitor results in real time. Our unique process delivers up to four times the response rate of traditional methods.
Surveys are customized with your branding and unique question set, and feedback is segmented by branches, business units, team members, and more. The actionable feedback helps you measure and improve customer satisfaction, NPS®, and other key metrics.
Many companies regularly survey customers but fail to make meaningful changes based on the feedback. Our cloud analytics transform data into critical business intelligence and enable data-driven decisions.
Our cloud-based software automatically organizes feedback into various reports, providing real-time visibility into the customer experience and employee performance. With up-to-the minute analytics and customizable reports, you can manage customer relationships more easily.
Delighted customers are proactive champions for your brand. They’re the engine for referrals and spectacular online reviews.
With To Your Success, all the dots are connected for you. Our gifting service creates unforgettable experiences that drives customer delight and strong emotional connections. Our feedback platform captures customer raves and other written sentiment. And our proprietary RaveMaker® technology drips those raves to your website and helps customers publish sentiment to the review channels that matter most.