In today’s competitive environment, it’s critical to cultivate your most valuable resource: Customers. To Your Success offers a comprehensive customer follow-up strategy. By combining cutting-edge analytics with our premium in-house gifting service, we help you build and maintain strong customer relationships.

  • 1. Delight every customer
  • 2. Listen to Customer Feedback
  • 3. Understand the Customer Experience
  • 4. Showcase Positive Reviews

1. Delight every customer

Appreciation is critical for customer retention. Our premium gifts help you reward customers and build strong emotional connections with your brand. Every delicious, hand-crafted gift is made fresh to order in-house, and includes a customized greeting card, postage-paid survey, branded email touchpoint, and delivery to your recipient.

Through a simple data exchange, we go to work for you. Our ovens are fired up early in the morning, and the sweet aroma of freshly baked cookies that begins in our kitchen will await your customers on the other side. To Your Success helps you build stronger relationships, enthusiastic referrals, and spectacular online reviews.

It starts with appreciation, but strong, enduring relationships also require effective listening.

2. Listen to Customer Feedback

Customer sentiment matters. Through our gifting service and proprietary eTouch® platform, customer feedback is automatically captured and we help you monitor results in real time. Our unique process delivers up to four times the response rate of traditional methods.

Surveys are customized with your branding and unique question set, and feedback is segmented by branches, business units, team members, and more. The actionable feedback helps you measure and improve customer satisfaction, NPS®, and other key metrics.

Many companies regularly survey customers but fail to make meaningful changes based on the feedback. Our cloud analytics transform data into critical business intelligence and enable data-driven decisions.

3. Understand the Customer Experience

Our cloud-based software automatically organizes feedback into various reports, providing real-time visibility into the customer experience and employee performance. With up-to-the minute analytics and customizable reports, you can manage customer relationships more easily.

Your analytics provide:

  • Critical business intelligence
  • Customer satisfaction and NPS® reporting
  • Monitoring of branches, divisions or locations
  • A pulse on customer loyalty and emotional connection

Robust team member reporting provides:

  • Leaderboards for salespeople, technicians, installers, and CSRs
  • Automated recognition tools
  • Healthy competition
  • Actionable data for coaching and growth

In the process of collecting customer feedback, you’ll find opportunities for growth, discover your strengths, and receive affirmation for a job well done. We help you share those success stories with the world to boost your online reputation and generate more phone calls.

4. Showcase Positive Reviews

Customer enthusiasm and outstanding feedback can get lost in the demands of doing business. To Your Success transforms raving customer comments into powerful reviews that shape your brand and attract more customers

RaveMaker® technology:

  • Syndicates positive customer feedback to search engines and your website
  • Automatically drives five-star reviews on critical sites such as Google, Facebook, BBB and others
  • Builds trust and generates more sales

Ready to elevate your customer experience and harness the power of feedback and reviews?

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