Automated gift packages for
HVAC, plumbing & electrical companies

Our freshly-baked gift packages can be fully
automated with leading dispatch software:

ServiceTitan, FieldEdge, Housecall Pro, CertainPath, and more.

Build specific automation rules to send a gift based on your parameters.

Automated + personalized:

Gift & Greeting Card

Cookies are freshly baked early in the morning, then hand-packed and drop-shipped to your customers with a custom greeting card.

Fully Automated

Powerful integrations with HVAC software: ServiceTitan, FieldEdge, Housecall Pro and more. Automate who receives different gift packages when you mark the Job "Complete."

Real-Time Feedback

Track customer responses and respond quickly to alerts. Motivate the team with employee leaderboards and powerful reports.

hvac-plumsbing-electrical-automation-integration-partners

FOR CONTRACTORS

Integrations with ServiceTitan, FieldEdge, CertainPath, Housecall Pro and more, designed for residential contractors.

Fully Automated

Create automation rules using Business Units, Job Types, Invoice Amounts, Classes and more, to fully control who receives different gift packages, card messages, and surveys.

Gift & Greeting Card

Cookies are freshly baked early in the morning, then hand-packed and drop-shipped to your customers with a custom greeting card.

Real-Time Feedback

With paper & digital surveys included, track customer reviews and respond quickly to alerts. Motivate the team with employee leaderboards and powerful reports.

13 +
Delicious gifts to choose from

Hand-tied and freshly baked right here in Kennesaw, GA.

Control who receives different gifts, card messages,
or survey questions with custom automation rules.

13 +
Delicious gifts to choose from

Hand-tied and freshly baked right here in Kennesaw, GA.

Control who receives different gifts, card messages, or survey questions with custom automation rules.

See how it all works

servicetitan-3pl-art_rightop2_sm_mob3

Happiness is an unexpected cookie gift

“If I had known that I’d get a nice cooler filled with delicious cookies, I would have purchased a new unit sooner! First-class treatment! I LOVE it!”

-Carol (Gift recipient from Allentown, PA)
HVAC Installation Customer

5_stars_sm

“In addition to a superior service experience, we were especially touched when we received a gift in the mail – freshly made cookies. No company/business has EVER done anything as thoughtful and considerate. Just this simple act alone cemented our future business with you. Thanks so much for your kindness.”

-Larry (gift recipient from Burke, VA)
HVAC Installation Customer

5_stars_sm

“Thanks for the unexpected gift of the cooler and cookies. Nice surprise and yummy!”

– Gift recipient from Washington, MO
HVAC Installation Customer

5_stars_sm

“The entire experience of purchasing, financing, and installation of the AC/Heating combo was great. The best surprise was receiving an insulated food bag as a thank you gift in the mail after the job was completed…totally unexpected! But the sweetest surprise was opening the bag and finding a bag of delicious baked cookies that were soft and delicious! What a novel idea, thanking your customer for their business with a gift and not just words! 5-star plus rating!!”

– Gift recipient from Tucson, AZ
HVAC Installation Customer

5_stars_sm

Happiness is an unexpected cookie gift.

“If I had known that I’d get a nice cooler filled with delicious cookies, I would have purchased a new unit sooner! First-class treatment! I LOVE it!”

-Carol (Gift recipient from Allentown, PA)
HVAC Installation Customer

5_stars_sm

“The entire experience of purchasing, financing, and installation of the AC/Heating combo was great. The best surprise was receiving an insulated food bag as a thank you gift in the mail after the job was completed…totally unexpected! But the sweetest surprise was opening the bag and finding a bag of delicious baked cookies that were soft and delicious! What a novel idea, thanking your customer for their business with a gift and not just words! 5-star plus rating!!”

– Gift recipient from Tucson, AZ
HVAC Installation Customer

5_stars_sm

“If I had known that I’d get a nice cooler filled with delicious cookies, I would have purchased a new unit sooner! First-class treatment! I LOVE it!”

-Carol (Gift recipient from Allentown, PA)
HVAC Installation Customer

5_stars_sm

“Thanks for the unexpected gift of the cooler and cookies. Nice surprise and yummy!”

– Gift recipient from Washington, MO
HVAC Installation Customer

5_stars_sm

Trusted by

+100s more nationwide

Trusted by:

+100s more nationwide

customer_christmas_gift_reviews
Logo Christmas Cookie Tin Review

Frequently Asked Questions

How much does it cost?

A full-featured membership starts at $25/mo (paid annually). Beyond that, it is priced per gift and controlled by your custom rules and budgets. Factor in about $40  for a freshly-baked dozen cookies, custom cooler bag, greeting card, survey, and Google review request (2-3 day shipping included). Service call follow-up is included in your membership using our email-only eTouch features.

How do I control who receives a gift?

You will be able to set thresholds and custom rules based off any data parameter in ServiceTitan. This includes invoice amounts, job ID’s, tags, technicians, and many more. There are also exclusions to override any rules, create budgets, and construct a reliable workflow.

What about low-budget customers like service calls?

Besides our smallest gift (only $10), you can send eTouch to your customers as well. eTouch is a custom thank-you email that includes an automatically tracked survey and Google review request. eTouch is included with every gift order, but also available standalone for these low-budget customers who you still want to thank and follow up with.

Can I customize a gift with my logo?

Absolutely! We’ll help design the item and provide examples. Customized gifts are optional (we have lots of stock gift selections too) but a great way to match your branding and marketing efforts. Logo setup is $175 (full color logo). The minimum on most customized items is 50; we create a batch and stock them for you to use throughout the year, reordering as needed. Our rubber patch cooler is the only item with a 300 minimum; it is our highest quality cooler, custom manufactured with your logo as a 3D sewn rubber patch.

Is there a minimum gift quantity?

There’s no minimum on stock gifts. With customized logo gifts, we have to produce at least 50 at a time and stock them for you to use however often you need. You do not have to prepay for all 50 gifts up front, but we do require just a $10 deposit per gift up front on customized items.

Can I have different sets of survey questions?

Definitely. For instance, you might have a set of questions for your Installation jobs and a separate set of questions for your Service calls. You can have as many different question sets as needed, and the connection with ServiceTitan will automatically ensure the correct survey is included with your gift or eTouch.

What if our company has multiple locations?

Our infrastructure is designed to handle large companies (or small). If you have a network of locations/brands, we can keep all of that data straight and support different gift packages, greeting card messages, surveys, Google review links, and more specific to each location. You can empower your general managers with powerful reporting, like real-time alerts related to only their location.

How fast are gifts delivered?

Gifts are shipped 2-3 Day USPS Priority Mail, and shipping rates are based on the destination zip code per the USPS.

Contact Us for Help

 

Have additional questions? Send us a message below, or call us at 888-793-2429.

See a live demo: 888.793.2429

M-F 9am-5pm EST

INFO@TOYOURSUCCESS.COM 
3522 ACWORTH DUE WEST RD. NW, KENNESAW, GA 30144

Ready to delight customers and harness the power of real-time customer feedback?

Schedule a Demo Today

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Order by December 15th • 888-793-2429

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