5 Customer Retention Strategies to Keep Your Customers Coming Back

The five strategies in this article will help improve customer service for your residential HVAC, plumbing, electrical, or other home services business, and help you build a personal connection [...]

What’s More Important: Finding Customers or How to Keep Customers?

Who is more valuable to you and your HVAC business — one delighted customer you already have or ten new customers? You can do something very positive for your business right now by taking that [...]

Write a Memorable Customer Thank You Note with This Comprehensive Guide

“Thank You” You may not realize it, but these 2 little words are the most important words your customers need to hear from you. Some experts have even called them “the two most [...]

Metrics Matter: Retaining Customers in the HVAC Industry

Contractors for home services are in high demand. It’s an extremely competitive field, so when it comes to customer retention, how is your business doing? If you’re a  contractor in the HVAC or [...]

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