5 Customer Retention Strategies to Keep Your Customers Coming Back

The five strategies in this article will help improve customer service for your residential HVAC, plumbing, electrical, or other home services business, and help you build a personal connection [...]

What’s More Important: Finding Customers or How to Keep Customers?

Who is more valuable to you and your HVAC business — one delighted customer you already have or ten new customers? You can do something very positive for your business right now by taking that [...]

Write a Memorable Customer Thank You Note with This Comprehensive Guide

“Thank You” You may not realize it, but these 2 little words are the most important words your customers need to hear from you. Some experts have even called them “the two most [...]

Metrics Matter: Retaining Customers in the HVAC Industry

Contractors for home services are in high demand. It’s an extremely competitive field, so when it comes to customer retention, how is your business doing? If you’re a  contractor in the HVAC or [...]

The 5-5-5 Plan for Contracting Business Growth

Customer relationships, not marketing strategies or sales tactics, are the backbone of any contracting business. That always has been, and always will be. So here’s your 5-5-5, customer [...]

Customer Retention: 4 Practical Steps Your Contracting Business Can Take

You can’t expect that good intentions are going to keep your customers coming back. Your business needs a methodical process to retain customers every time. If you have owned a home service [...]

Keep Your Company Top of Mind: 3 Strategies to Make a Memorable Customer Experience

People may not remember exactly what you did or what you said, but they will always remember how you made them feel. This important nugget of advice has been attributed to several different [...]

Word-of-Mouth Marketing: Exceed Expectations, Don’t Just Meet Them

In today’s world, technology accelerates and multiplies word-of-mouth like nothing else can. Thanks to smartphones, a variety of social media platforms, and online reviews, word-of-mouth [...]

4 Common Customer Retention Mistakes

Even the best-run contracting businesses can fall into one or more of these 4 customer retention pitfalls. Learn how to steer clear of these costly mistakes and instead build a strong connection [...]

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