Doing It Yourself Is Not Always Doing It Right

Should you do it yourself? I recently attended a wedding. It was a nice wedding. Not large; only 40-50 guests. I noticed everyone going to the bride to ask questions about where to place this, [...]

Simple Choices Drive More Sales

I did something unusual (for me) last week – I went to a fast-food restaurant. It was not very busy inside, just me and one person before me. Since it wasn’t busy, there was only one register in [...]

How To Keep the Customer and Grow Repeat Business

It’s tough to make the phone ring. Besides, it costs money. When the phone does ring, you want to be sure you don’t kill your opportunity to service that customer now and in the future. As you [...]

Improve customer satisfaction with good communication

In today’s “instant” society filled with all of the “about me” and “right now” expectations, how can you know what is important to your customer? How do you understand what they know, what they [...]

6 Ways to Improve the Customer Experience

Recently I was babysitting “Spanky”, my in-laws medium-sized, energetic canine, who was with me in the bank drive-through. The teller noticed Spanky in the backseat and we had a...

Success Story: Three Way Campers

Three Way Campers is the oldest RV dealership in the state of Georgia, and one of its largest volume dealers as well. But as hard as they tried, they couldn’t rise above…

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