5 Customer Retention Strategies to Keep Your HVAC Customers Coming Back in 2019

The five strategies in this article will improve your customer service and help you build a personal connection with your customers. Before we get to those strategies, though, let’s talk about [...]

What’s More Important: Finding Customers or How to Keep Customers?

Who is more valuable to you and your HVAC business — one delighted customer you already have or ten new customers? You can do something very positive for your business right now by taking that [...]

Write a Memorable Customer Thank You Note with This Comprehensive Guide

What is the most important thing your company has to say? Is it your mission statement? Is it the copy on your homepage? Of course, those are important — as a marketing professional in the HVAC [...]

Metrics Matter: Retaining Customers in the HVAC Industry

Contractors for home services are in high demand. It’s an extremely competitive field, so when it comes to customer retention, how is your business doing? If you’re a  contractor in the HVAC or [...]

5 Powerful Customer Service Skills for HVAC Company Growth

How did your customer feel after their recent HVAC, plumbing or electrical service? If they left feeling satisfied, you may be in trouble. Customer Satisfaction is the floor, not the ceiling Too [...]

Customer Retention: 4 Practical Steps Your Contracting Business Can Take

You can’t expect that good intentions are going to keep your customers coming back. Your business needs a methodical process to retain customers every time. If you have owned a home service [...]

Keep Your Company Top of Mind: 3 Strategies to Make a Memorable Customer Experience

People may not remember exactly what you did or what you said, but they will always remember how you made them feel. This important nugget of advice has been attributed to several different [...]

Word-of-Mouth Marketing: Exceed Expectations, Don’t Just Meet Them

In today’s world, technology accelerates and multiplies word-of-mouth like nothing else can. Thanks to smartphones, a variety of social media platforms, and online reviews, word-of-mouth [...]

4 Common Customer Retention Mistakes

Even the best-run contracting businesses can fall into one or more of these 4 customer retention pitfalls. Learn how to steer clear of these costly mistakes and instead build a strong connection [...]

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