How To Keep the Customer and Grow Repeat Business

It’s tough to make the phone ring. Besides, it costs money. When the phone does ring, you want to be sure you don’t kill your opportunity to service that customer now and in the future. As you [...]

Improve customer satisfaction with good communication

In today’s “instant” society filled with all of the “about me” and “right now” expectations, how can you know what is important to your customer? How do you understand what they know, what they [...]

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