4 Ways to Garner Customer Feedback

If you’re an HVAC, plumbing, or electrical contractor, you know how competitive of an environment you’re working in. Day in and day out you strive to acquire new clients while retaining old ones, [...]

Think Fast: 3 Tactics to Increase Customer Retention

Did you know that loyal customers are more valuable to your HVAC, plumbing, and electrical companies than new customers? It’s true! An article that appeared in Entrepreneur stated “even research [...]

Create a Customer Survey with 4 Times the Average Response Rate

We’re living in an exciting, yet extremely competitive time for companies. We like to call it, The Age of the Customer. In today’s world, consumers don’t just want a service or product – [...]

Juggling Sales, Service, and Loyalty: How Home Service Companies can Automate for Impact

In today’s culture, it’s no secret that home service companies are working in an incredibly competitive market. Contractors work fiercely to get leads and win new business, sparing no expense on [...]

Happy or Horrified? 4 Clues Your Customers Are Delighted

As a business owner, you know you need to keep a pulse on customer happiness. Yet how do you know if you have an accurate picture of customer satisfaction? Some companies assume that if customers [...]

Success Story: Pugh Heating & Air Conditioning

Pugh needed help with customer feedback and retention and was looking for a reliable process that wouldn’t bog down team members in the office or field.

Get Raving Fans: How to Build Customer Connections & Gain Positive Reviews

How many stars does your company have? In today’s world of instant information, positive online reviews are essential to a company’s success. In fact, 92 percent of consumers say they hesitate to [...]

Using the Wow Factor to Build Your Home Services Business

“I know a guy.” Are you “the guy” everyone says they know when their friends and family mention needing a home service?  Homeowners tend to sing the praises of a single provider when they are [...]

Some startup ideas are half-baked. This one wasn’t.

In Celebration of 20 Years: 1998-2018   Pop quiz: What do freshly baked cookies, customer surveys, and online reviews have in common? Answer: Jim Childers. Twenty years ago, my father-in-law [...]

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