Create a Customer Survey with 4 Times the Average Response Rate
We’re living in an exciting, yet extremely competitive time for residential contractors. We like to call it, The Age of the Customer. In the home services segment, homeowners don’t just want a [...]
Juggling Sales, Service, and Loyalty: How Home Service Companies can Automate for Impact
In today’s culture, it’s no secret that home service companies are working in an incredibly competitive market. Contractors work fiercely to get leads and win new business, sparing no expense on [...]
Happy or Horrified? 4 Clues Your Customers Are Delighted
As a business owner, you know you need to keep a pulse on customer happiness. Yet how do you know if you have an accurate picture of customer satisfaction? Some companies assume that if customers [...]
Success Story: Pugh Heating & Air Conditioning
Pugh needed help with customer feedback and retention and was looking for a reliable process that wouldn’t bog down team members in the office or field.
Get Raving Fans: How to Build Customer Connections & Gain Positive Reviews
How many stars does your company have? In today’s world of instant information, positive online reviews are essential to a company’s success. In fact, 92 percent of consumers say they hesitate to [...]
Using the Wow Factor to Build Your Home Services Business
“I know a guy.” Are you “the guy” everyone says they know when their friends and family mention needing a home service? Homeowners tend to sing the praises of a single provider when they are [...]
Some startup ideas are half-baked. This one wasn’t.
Thank you, Dad Pop quiz: What do freshly baked cookies, customer surveys, and online reviews have in common? Answer: Jim Childers. Twenty years ago, my father-in-law Jim Childers realized [...]
Our family recipe revealed.
Some friends recently divulged our family recipe for customer retention. But it’s ok. They had our permission. To Your Success does a tremendous amount of customer retention work for [...]
