The #1 Gifting Service for HVAC Contractors

HVAC Customer Appreciation Gift

You’re a different contractor.

As a relationship-driven contractor, you care about each customer and want to grow your business through strong relationships. You want to express appreciation with something delightful and unexpected.

But you need a process that’s effortless for you, while feeling incredibly relational to your customer.

There is an answer. And it’s pretty sweet.

Build customer relationships

Gift & Greeting Card

Cookies are freshly baked early in the morning, then hand-packed and drop-shipped to your customers with a custom greeting card.

Fully Automated

Powerful integrations with HVAC software: ServiceTitan, FieldEdge, Housecall Pro and more. Automate who receives different gift packages when you mark the Job "Complete."

Real-Time Feedback

Track customer responses and respond quickly to alerts. Motivate the team with employee leaderboards and powerful reports.

Automated with

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HVAC Customer Appreciation Gift

DESIGNED FOR HVAC CUSTOMERS

Gift automation with ServiceTitan, Housecall Pro, FieldEdge

Cookie Gift & Card

Cookies are freshly baked early in the morning, then shipped to your customers with a custom card.

Targeted & Controlled

Create automation rules using Business Units, Job Types, Invoice Amounts, Classes and more, to control which customers receive a gift package.

Real-Time Feedback

Paper & digital surveys included to track customer feedback and motivate the team with employee leaderboards.

13 +
Delicious gifts to choose from

Our freshly baked gifts are made in-house, here in Kennesaw, GA.

Control which gifts, card messages, and survey questions
each customer receives with automation rules.

13 +
Delicious gifts to choose from

Our freshly baked gifts are made in-house, here in Kennesaw, GA.

Control which gifts, card messages, and survey questions each customer receives with automation rules.

See how it works

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Quality gifts, genuine customer delight

“In addition to a superior service experience, we were especially touched when we received a gift in the mail – freshly made cookies. No company/business has EVER done anything as thoughtful and considerate. Just this simple act alone cemented our future business with you. Thanks so much for your kindness.”

-Larry (gift recipient from Burke, VA)
HVAC Installation Customer

5_stars_sm

“The entire experience of purchasing, financing, and installation of the AC/Heating combo was great. The best surprise was receiving an insulated food bag as a thank you gift in the mail after the job was completed…totally unexpected! But the sweetest surprise was opening the bag and finding a bag of delicious baked cookies that were soft and delicious! What a novel idea, thanking your customer for their business with a gift and not just words! 5-star plus rating!!”

– Gift recipient from Tucson, AZ
HVAC Installation Customer

5_stars_sm

“If I had known that I’d get a nice cooler filled with delicious cookies, I would have purchased a new unit sooner! First-class treatment! I LOVE it!”

-Carol (Gift recipient from Allentown, PA)
HVAC Installation Customer

5_stars_sm

“Thanks for the unexpected gift of the cooler and cookies. Nice surprise and yummy!”

– Gift recipient from Washington, MO

5_stars_sm

Quality gifts, genuine customer delight

“In addition to a superior service experience, we were especially touched when we received a gift in the mail – freshly made cookies. No company/business has EVER done anything as thoughtful and considerate. Just this simple act alone cemented our future business with you. Thanks so much for your kindness.”

-Larry (gift recipient from Burke, VA)
HVAC Installation Customer

5_stars_sm

“The entire experience of purchasing, financing, and installation of the AC/Heating combo was great. The best surprise was receiving an insulated food bag as a thank you gift in the mail after the job was completed…totally unexpected! But the sweetest surprise was opening the bag and finding a bag of delicious baked cookies that were soft and delicious! What a novel idea, thanking your customer for their business with a gift and not just words! 5-star plus rating!!”

– Gift recipient from Tucson, AZ
HVAC Installation Customer

5_stars_sm

“If I had known that I’d get a nice cooler filled with delicious cookies, I would have purchased a new unit sooner! First-class treatment! I LOVE it!”

-Carol (Gift recipient from Allentown, PA)
HVAC Installation Customer

5_stars_sm

“Thanks for the unexpected gift of the cooler and cookies. Nice surprise and yummy!”

– Gift recipient from Washington, MO
HVAC Installation Customer

5_stars_sm

Trusted by

+100s more nationwide

Trusted by:

+100s more nationwide

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Logo Christmas Cookie Tin Review

Frequently Asked Questions

How much does it cost?

A full-featured membership starts at $25/mo (paid annually). Beyond that, it is priced per gift and controlled by your custom rules and budgets. Factor in about $40  for a freshly-baked dozen cookies, custom cooler bag, greeting card, survey, and review request (2-3 day shipping included). Service call follow-up is included in your membership using our email-only eTouch features.

How do I control who receives a gift?

You will be able to set thresholds and custom rules based off any data parameter in ServiceTitan. This includes invoice amounts, job ID’s, tags, technicians, and many more. There are also exclusions to override any rules, create budgets, and construct a reliable workflow.

What about low-budget customers like service calls?

Besides our smallest gift, you can send eTouch to your customers as well. eTouch is a custom thank-you email that includes an automatically tracked survey and Google review request. eTouch is included with every gift order, but also available standalone for these low-budget customers who you still want to thank and follow up with.

Can I customize a gift with my logo?

Absolutely! We’ll help design the item and provide examples. Customized gifts are optional (we have lots of stock gift selections too) but a great way to match your HVAC company’s branding and marketing efforts. Logo setup costs range from $75 (one color logo) to $175 (full color logo). The minimum on most customized items is 50. We create a batch and stock the gifts for you to use throughout the year, reordering as needed. We pull from this custom gift inventory and fulfill your orders with freshly-baked cookies as you complete HVAC jobs throughout the year.

Is there a minimum gift quantity?

There’s no minimum on stock gifts. With customized logo gifts, we have to produce at least 50 at a time and stock them for you to use however often you need. You do not have to prepay for all 50 gifts up front, but we do require just a $10 deposit per gift up front on customized gifts.

Can I have different sets of survey questions?

Definitely. For instance, you might have a set of questions for your HVAC Installation jobs and a separate set of questions for your HVAC Service calls. You can have as many different question sets as needed, and using our automation with ServiceTitan/FieldEdge/Housecall Pro, we will include the correct survey with your gift.

What if our company has multiple locations/brands?

Our infrastructure is designed to handle large HVAC companies (or small). If you have a network of locations/brands, we can keep all of that data straight and support different gift packages, greeting card messages, surveys, Google review links, and more specific to each location. You can empower your general managers with powerful reporting, like real-time alerts related to only their location.

How fast are gifts delivered?

Gifts are shipped 2-3 Day USPS Priority Mail, and shipping rates are based on the destination zip code per the USPS. In most of the country, shipping is 2 days.

Contact Us for Help

 

Have additional questions? Send us a message below, or call us at 888-793-2429.

See a live demo: 888.793.2429

M-F 9am-5pm EST

INFO@TOYOURSUCCESS.COM 
3522 ACWORTH DUE WEST RD. NW, KENNESAW, GA 30144

Ready to delight customers and harness the power of real-time customer feedback?

Schedule a Demo Today