The #1 Gifting Service for Plumbing Contractors
You’re a different plumber.
As a relationship-driven plumber, you care about each customer and want to grow your business through strong relationships. You want to express appreciation with something delightful and unexpected.
But you need a process that’s effortless for you, while feeling incredibly relational to your customers.
There is an answer. And it’s pretty sweet.
Build customer relationships
Cookies are freshly baked early in the morning, then hand-packed and drop-shipped to your customers with a custom greeting card.
Powerful integrations with HVAC software: ServiceTitan, FieldEdge, Housecall Pro and more. Automate who receives different gift packages when you mark the Job "Complete."
Track customer responses and respond quickly to alerts. Motivate the team with employee leaderboards and powerful reports.
Automated with plumbing dispatch software
Our freshly baked gifts are made in-house, here in Kennesaw, GA.
Control which gifts, card messages, and survey questions
each customer receives with automation rules.
See how it works
Quality gifts, genuine customer delight
“In addition to a superior service experience, we were especially touched when we received a gift in the mail – freshly made cookies. No company/business has EVER done anything as thoughtful and considerate. Just this simple act alone cemented our future business with you. Thanks so much for your kindness.”
-Larry (gift recipient from Burke, VA)
Plumbing Customer
“The entire experience of purchasing, financing, and installation of the AC/Heating combo was great. The best surprise was receiving an insulated food bag as a thank you gift in the mail after the job was completed…totally unexpected! But the sweetest surprise was opening the bag and finding a bag of delicious baked cookies that were soft and delicious! What a novel idea, thanking your customer for their business with a gift and not just words! 5-star plus rating!!”
– Gift recipient from Tucson, AZ
HVAC Installation Customer
Quality gifts, genuine customer delight
“In addition to a superior service experience, we were especially touched when we received a gift in the mail – freshly made cookies. No company/business has EVER done anything as thoughtful and considerate. Just this simple act alone cemented our future business with you. Thanks so much for your kindness.”
-Larry (gift recipient from Burke, VA)
Home Services Customer
“The entire experience of purchasing, financing, and installation of the AC/Heating combo was great. The best surprise was receiving an insulated food bag as a thank you gift in the mail after the job was completed…totally unexpected! But the sweetest surprise was opening the bag and finding a bag of delicious baked cookies that were soft and delicious! What a novel idea, thanking your customer for their business with a gift and not just words! 5-star plus rating!!”
– Gift recipient from Tucson, AZ
HVAC Installation Customer
Trusted by
+100s more nationwide
Trusted by:
+100s more nationwide
Frequently Asked Questions
A full-featured membership starts at $25/mo (paid annually). Beyond that, it is priced per gift and controlled by your custom rules and budgets. Factor in about $40 for a freshly-baked dozen cookies, custom cooler bag, greeting card, survey, and review request (2-3 day shipping included). Service call follow-up is included in your membership using our email-only eTouch features.
You will be able to set thresholds and custom rules based on many data parameters in your plumbing dispatch software like ServiceTitan. This includes invoice amounts, job ID’s, tags, plumbers, and many more. There are also exclusions to override any rules, create budgets, and construct a reliable workflow.
Besides our smallest gift, you can send eTouch to your customers as well. eTouch is a custom thank-you email that includes an automatically tracked survey and Google review request. eTouch is included with every gift order, but also available standalone for these low-budget customers who you still want to thank and follow up with.
Absolutely! We’ll help design the item and provide examples. Customized gifts are optional (we have lots of stock gift selections too) but a great way to match your plumbing company’s branding and marketing efforts. Logo setup costs range from $75 (one color logo) to $175 (full color logo). The minimum on most customized items is 50. We create a batch and stock the gifts for you to use throughout the year, reordering as needed. We pull from this custom gift inventory and fulfill your orders with freshly-baked cookies as you complete plumbing jobs throughout the year.
There’s no minimum on stock gifts. With customized logo gifts, we have to produce at least 50 at a time and stock them for you to use however often you need. You do not have to prepay for all 50 gifts up front, but we do require just a $10 deposit per gift up front on customized gifts.
Definitely. For instance, you might have a set of questions for your plumbing installation jobs (like water heaters) and a separate set of questions for your plumbing service calls. You can have as many different question sets as needed, and using our automation with ServiceTitan/FieldEdge/Housecall Pro and other leading softwares, we will include the correct survey with your gift.
Our infrastructure is designed to handle large plumbing companies and small. If you have a network of locations/brands, we can keep all of that data straight and support different gift packages, greeting card messages, surveys, Google review links, and more specific to each location. You can empower your general managers with powerful reporting, like real-time alerts related to only their location.
Customer gifts are shipped 2-3 Day USPS Priority Mail, and shipping rates are based on the destination zip code per the USPS. In most of the country, shipping is 2 days.
