Get started, risk-free
Memberships are fully
refundable within 90 days.
SAVE 36%
Starter
Gifting Services
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Wholesale Gift Pricing
Save an average of $10 per gift. Choose from a full array of premium gifts, freshly made to order and carefully hand-packed to deliver maximum delight.
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Integrations & Automation
Automate your Thank You gift and eTouch orders with our powerful integrations: ServiceTitan, FieldEdge, HouseCall Pro, and more coming soon.
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Customized Greeting Cards
Every gift includes a branded greeting card that communicates your appreciation and care. To Your Success creates custom messages for your various customer interactions.
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Branded Gift Inventorying
Make your gifts a reminder of the quality and service you offer with our professional, branded options that we stock & manage for you. (View our branded gift options for details. Additional setup costs apply to create a custom-branded product.)
PRO
Gifting Services
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Wholesale Gift Pricing
Save an average of $10 per gift. Choose from a full array of premium gifts, freshly made to order and carefully hand-packed to deliver maximum delight.
-
Integrations & Automation
Automate your Thank You gift and eTouch orders with our powerful integrations: ServiceTitan, FieldEdge, HouseCall Pro, and more coming soon.
-
Customized Greeting Cards
Every gift includes a branded greeting card that communicates your appreciation and care. To Your Success creates custom messages for your various customer interactions.
-
eTouch® with every package
Every gift includes eTouch, an email customized with your branding and personalized to the customer. Includes Thank You greeting, custom video message, survey, and review request.
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Postage-Paid Surveys
In addition to the survey delivered via email, every Thank You gift also includes a postage-paid paper survey that can be completed by mail, online, or mobile. Our unique approach yields 4x the normal survey response rate. Surveys returned by mail are digitized & imported to your cloud analytics by To Your Success.
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Branded Gift Inventorying
Make your gifts a reminder of the quality and service you offer with our professional, branded options that we stock & manage for you. (View our branded gift options for details. Additional setup costs apply to create a custom-branded product.)
Digital Services
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Up to 1,000 survey requests/month
All membership plans include To Your Success' industry-leading Quality Assurance Platform for contractors. Your customers receive an eTouch® with a survey link and custom video message, and you receive real-time CSAT and NPS reporting on your Business Units and individual technicians. 50¢ per survey request after 1,000.
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Monitor up to 50 employees
Benefit from team member and department reporting that provides real-time visibility into your employee interactions. Leader boards and individual tracking provide concrete coaching and recognition opportunities.
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Up to 3 Locations
Manage customer relationships for up to three locations under one brand. Order gifts, track customer satisfaction, and drive online reviews for these locations.
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Up to 20 User Logins
Grant permissions for team members to place orders, view reports, or get real-time, segmented feedback alerts for their respective department(s).
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Custom Surveys
Customized paper, digital & mobile-friendly surveys that allow you to monitor and evaluate every customer interaction.
-
Automated Survey Reminders
Don’t miss an opportunity to receive valuable feedback and data. Our automated reminders boost response rate with mobile-friendly survey links.
-
Negative Feedback Alerts
Receive an alert in real-time when a customer complaint comes in, allowing you to respond promptly and prevent negative reviews.
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Analytics Daily and On-demand
Monitor critical customer satisfaction metrics with real-time alerts, daily email reports, and up-to-the minute cloud analytics.
-
Online Reviews
Automatically engage brand advocates and drive 5-star online reviews on sites like Google and Facebook. RaveMaker® is seamless for your customers and hands free for you and your team.
-
Customer Comment Moderation
Manual, human-review of your customer survey comments. Provides optimal routing and alerts for your team.
-
Customer Reviews Website Widget
Customer survey responses are showcased on your website, strengthening your reputation and helping your conversion rates.
-
Search engine syndication
Enjoy automated technology that optimizes your positive reviews and syndicates them to major search engines.
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Customer Reviews API
Get a live stream of customer feedback data to style on your website however you like. Customer responses are moderated by our team and then streamed to your website, allowing you to create an automated "Customer Reviews" page that bolsters consumer confidence and helps your conversion rates.
Pro-Plus
Gifting Services
-
Wholesale Gift Pricing
Save an average of $10 per gift. Choose from a full array of premium gifts, freshly made to order and carefully hand-packed to deliver maximum delight.
-
Integrations & Automation
Automate your Thank You gift and eTouch orders with our powerful integrations: ServiceTitan, FieldEdge, HouseCall Pro, and more coming soon.
-
Customized Greeting Cards
Every gift includes a branded greeting card that communicates your appreciation and care. To Your Success creates custom messages for your various customer interactions.
-
eTouch® with every package
Every gift includes eTouch, an email customized with your branding and personalized to the customer. Includes Thank You greeting, custom video message, survey, and review request.
-
Postage-Paid Surveys
In addition to the survey delivered via email, every Thank You gift also includes a postage-paid paper survey that can be completed by mail, online, or mobile. Our unique approach yields 4x the normal survey response rate. Surveys returned by mail are digitized & imported to your cloud analytics by To Your Success.
-
Branded Gift Inventorying
Make your gifts a reminder of the quality and service you offer with our professional, branded options that we stock & manage for you. (View our branded gift options for details. Additional setup costs apply to create a custom-branded product.)
Digital Services
-
Up to 2,000 survey requests/month
All membership plans include To Your Success' industry-leading Quality Assurance Platform for contractors. Your customers receive an eTouch® with a survey link and custom video message, and you receive real-time CSAT and NPS reporting on your Business Units and individual technicians. 50¢ per survey request after 5,000.
-
Monitor up to 100 employees
Benefit from team member and department reporting that provides real-time visibility into your employee interactions. Leader boards and individual tracking provide concrete coaching and recognition opportunities.
-
Up to 5 Locations
Manage customer relationships for up to five locations under one brand. Order gifts, track customer satisfaction, and drive online reviews for these locations.
-
Up to 25 User Logins
Grant permissions for team members to place orders, view reports, or get real-time, segmented feedback alerts for their respective department(s).
-
Custom Surveys
Customized paper, digital & mobile-friendly surveys that allow you to monitor and evaluate every customer interaction.
-
Automated Survey Reminders
Don’t miss an opportunity to receive valuable feedback and data. Our automated reminders boost response rate with mobile-friendly survey links.
-
Negative Feedback Alerts
Receive an alert in real-time when a customer complaint comes in, allowing you to respond promptly and prevent negative reviews.
-
Analytics Daily and On-demand
Monitor critical customer satisfaction metrics with real-time alerts, daily email reports, and up-to-the minute cloud analytics.
-
Online Reviews
Automatically engage brand advocates and drive 5-star online reviews on sites like Google and Facebook. RaveMaker® is seamless for your customers and hands free for you and your team.
-
Customer Comment Moderation
Manual, human-review of your customer survey comments. Provides optimal routing and alerts for your team.
-
Customer Reviews Website Widget
Customer survey responses are showcased on your website, strengthening your reputation and helping your conversion rates.
-
Search engine syndication
Enjoy automated technology that optimizes your positive reviews and syndicates them to major search engines.
-
Customer Reviews API
Get a live stream of customer feedback data to style on your website however you like. Customer responses are moderated by our team and then streamed to your website, allowing you to create an automated "Customer Reviews" page that bolsters consumer confidence and helps your conversion rates.
-
DOMO Integration
To Your Success provides up-to-the-minute analytics on customer satisfaction, customer comments, employee ratings and more. Our DOMO integration allows you to also visualize your customer feedback in your DOMO.com account in addition to your To Your Success account.
ENTERPRISE
Gifting Services
-
Wholesale Gift Pricing
Save an average of $10 per gift. Choose from a full array of premium gifts, freshly made to order and carefully hand-packed to deliver maximum delight.
-
Integrations & Automation
Automate your Thank You gift and eTouch orders with our powerful integrations: ServiceTitan, FieldEdge, HouseCall Pro, and more coming soon.
-
Customized Greeting Cards
Every gift includes a branded greeting card that communicates your appreciation and care. To Your Success creates custom messages for your various customer interactions.
-
eTouch® with every package
Every gift includes eTouch, an email customized with your branding and personalized to the customer. Includes Thank You greeting, custom video message, survey, and review request.
-
Postage-Paid Surveys
In addition to the survey delivered via email, every Thank You gift also includes a postage-paid paper survey that can be completed by mail, online, or mobile. Our unique approach yields 4x the normal survey response rate. Surveys returned by mail are digitized & imported to your cloud analytics by To Your Success.
-
Branded Gift Inventorying
Make your gifts a reminder of the quality and service you offer with our professional, branded options that we stock & manage for you. (View our branded gift options for details. Additional setup costs apply to create a custom-branded product.)
Digital Services
-
Up to 10,000 survey requests/month
All membership plans include To Your Success' industry-leading Quality Assurance Platform for contractors. Your customers receive an eTouch® with a survey link and custom video message, and you receive real-time CSAT and NPS reporting on your Business Units and individual technicians. 50¢ per survey request after 10,000.
-
Monitor up to 500 employees
Benefit from team member and department reporting that provides real-time visibility into your employee interactions. Leader boards and individual tracking provide concrete coaching and recognition opportunities.
-
Up to 10 Locations
Manage customer relationships for up to ten locations under one brand. Order gifts, track customer satisfaction, and drive online reviews for these locations.
-
Up to 50 User Logins
Grant permissions for team members to place orders, view reports, or get real-time, segmented feedback alerts for their respective department(s).
-
Custom Surveys
Customized paper, digital & mobile-friendly surveys that allow you to monitor and evaluate every customer interaction.
-
Automated Survey Reminders
Don’t miss an opportunity to receive valuable feedback and data. Our automated reminders boost response rate with mobile-friendly survey links.
-
Negative Feedback Alerts
Receive an alert in real-time when a customer complaint comes in, allowing you to respond promptly and prevent negative reviews.
-
Analytics Daily and On-demand
Monitor critical customer satisfaction metrics with real-time alerts, daily email reports, and up-to-the minute cloud analytics.
-
Online Reviews
Automatically engage brand advocates and drive 5-star online reviews on sites like Google and Facebook. RaveMaker® is seamless for your customers and hands free for you and your team.
-
Customer Comment Moderation
Manual, human-review of your customer survey comments. Provides optimal routing and alerts for your team.
-
Customer Reviews Website Widget
Customer survey responses are showcased on your website, strengthening your reputation and helping your conversion rates.
-
Search Engine Syndication
Enjoy automated technology that optimizes your positive reviews and syndicates them to major search engines.
-
Customer Reviews API
Get a live stream of customer feedback data to style on your website however you like. Customer responses are moderated by our team and then streamed to your website, allowing you to create an automated "Customer Reviews" page that bolsters consumer confidence and helps your conversion rates.
-
DOMO Integration
To Your Success provides up-to-the-minute analytics on customer satisfaction, customer comments, employee ratings and more. Our DOMO integration allows you to also visualize your customer feedback in your DOMO.com account in addition to your To Your Success account.
Common Questions
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Which plan is right for me?The one that best meets your needs. The main difference between our plans is the level of capacity they provide you. This relates to the number of eTouches (Thank You emails with survey + online review request) that we send to your service customers, and also how many of your team members our software is monitoring. Our best advice is to click below and schedule a live demo with one of our expert advisors to help determine what you need, based on what your goals are with To Your Success. In 30 minutes, you'll know everything about the To Your Success program, and we should have a great understanding of your needs.
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How often do I submit customer names/addresses?You can submit recipients however often you like; daily, weekly, or even monthly. You'll be able to place orders online, import a spreadsheet, email us, or call us. We also have software integrations with major software providers in the home services industry. This allows the sending of Thank You gifts to be on auto-pilot for your office.
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Do you help me with setup?Absolutely. Our team will assist with your custom cards, surveys, online surveys, and more. We pride ourselves in providing personalized attention and fast responses to every need.
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Are we required to send in all of our customer names?You can send gifts or eTouch to whoever you choose. If delighting and valuing customers increases repeat and referral business, why exclude anyone? You can even send any of our low-cost gifts, or utilize eTouch for low-budget customers.
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Can I set up multiple card types?Members can customize different card types as needed. For instance: A Thank You, Apology, and Referral card are all good to have on hand. We'll help you design and create them.
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Do you integrate with field service software?We have live integrations available for home services contractors: ServiceTitan, FieldEdge, Coolfront, and Housecall Pro (coming soon). This allows the sending of Thank You gifts or eTouch to be on auto-pilot for your office. For a current list, see above under any of the membership levels, under "Integrations & Automation".
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How quickly do customers receive a cookie gift?Your cookies are baked fresh early in the morning before being hand-packed and vacuum-sealed. We ship them using USPS Priority mail to ensure 1-3 day delivery, so that the cookies are soft and fresh upon arrival.
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Can I set up multiple survey types?Members can have different surveys for their different departments and/or company locations. This helps you target your questions and segment your feedback.
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Do I have to use all of To Your Success's services, or can I just send gifts?If your main focus is warm customer connections and creating memorable, relationship-building moments, you can absolutely use our gifting service only. Reach out to our team with a call, email, or live demo below, and we'll help you with the ins and outs of a gift-only program with To Your Success.
Ready to delight customers and harness the power of real-time customer feedback?
Schedule a Demo Today