• Retail
  • PRO
  • ENTERPRISE
  • Retail

    $ 0 / month

    Gifting Services

    • Retail Pricing

      All gift options are billed at retail value, an average of $7 above wholesale price.

    • Limited Gift Selections

      Choose from a limited selection of premium gifts.

    • Basic Greeting Cards

      Includes a standard-template thank you card.

  • PRO

    $ 25 / month Paid Annually

    Gifting Services

    • Wholesale Pricing

      Your commitment to delighting customers is rewarded with preferred pricing on all gifts. Average savings of $7 per gift.

    • Full Gift Selections

      Choose from a full array of premium gifts. Each gift is freshly made to order and carefully hand-packed, to deliver maximum delight.

    • Customized Greeting Cards

      Every gift includes a branded greeting card that communicates your appreciation and care. To Your Success creates custom messages for your various customer interactions.

    • Branded Gift Options

      Make your gifts a reminder of the quality and service you offer with our professional, branded options. (See Gift Selections for details.)

    • Paper Surveys

      Every Thank You gift includes a postage-paid survey that can be completed by mail, online, or mobile. Our unique approach yields 4x the normal survey response rate. Surveys returned by mail are managed by To Your Success and digitized into our cloud analytics.

    Digital Services

    • eTouch®

      Personalized "Thank You" emails that deliver a mobile-optimized survey and custom video message. Included with every gift, or available standalone for 99¢ each.

    + Membership Includes
    • Up to 30 User Logins

    • Up to 10 Stores/Branches

    • Custom Surveys

      Customized paper, digital & mobile-friendly surveys that allow you to monitor and evaluate every customer interaction. Included free with every gift, or with 99¢ eTouch®.

    • Automated Survey Reminders

      Don’t miss an opportunity to receive valuable feedback and data. Our automated reminders boost response rate with mobile-friendly survey links.

    • Negative Feedback Alerts

      Receive an alert in real-time when a customer complaint comes in, allowing you to respond promptly and prevent negative reviews.

    • Analytics daily and on-demand

      Monitor critical customer satisfaction metrics with real-time alerts, daily email reports, and up-to-the minute cloud analytics.

    • Employee leader boards

      Benefit from team member and department reporting that provides real-time visibility into your employee interactions. Leader boards and individual tracking provide concrete coaching and recognition opportunities.

    • RaveMaker®

      Automatically engage brand advocates and drive 5-star online reviews on sites like Google and Facebook. RaveMaker is seamless for your customers and hands free for you and your team.

    • Customer Reviews Website Widget

      Customer survey responses are showcased on your website, strengthening your reputation and helping your conversion rates.

    • Search engine syndication

      Enjoy automated technology that optimizes your positive reviews and syndicates them to major search engines.

    • Customer Reviews API

      Customer raves are live-streamed to your website, creating an automated "Customer Reviews" page that bolsters consumer confidence and helps your conversion rates.

  • ENTERPRISE

    $ 195 / month Paid Annually

    Gifting Services

    • Wholesale Pricing

      Your commitment to delighting customers is rewarded with preferred pricing on all gifts. Average savings of $7 per gift.

    • Full Gift Selections

      Choose from a full array of premium gifts. Each gift is freshly made to order and carefully hand-packed, to deliver maximum delight.

    • Customized Greeting Cards

      Every gift includes a branded greeting card that communicates your appreciation and care. To Your Success creates custom messages for your various customer interactions.

    • Branded Gift Options

      Make your gifts a reminder of the quality and service you offer with our professional, branded options. (See Gift Selections for details.)

    • Paper Surveys

      Every Thank You gift includes a postage-paid survey that can be completed by mail, online, or mobile. Our unique approach yields 4x the normal survey response rate. Surveys returned by mail are managed by To Your Success and digitized into our cloud analytics.

    Digital Services

    • eTouch®

      Personalized "Thank You" emails that deliver a mobile-optimized survey and custom video message. Included with every gift, or available standalone for 99¢ each.

    + Membership Includes
    • Up to 240 User Logins

    • Up to 80 Stores/Branches

    • Custom Surveys

      Customized paper, digital & mobile-friendly surveys that allow you to monitor and evaluate every customer interaction. Included free with every gift, or with 99¢ eTouch.

    • Automated Survey Reminders

      Don’t miss an opportunity to receive valuable feedback and data. Our automated reminders boost response rate with mobile-friendly survey links.

    • Negative Feedback Alerts

      Receive an alert in real-time when a customer complaint comes in, allowing you to respond promptly and prevent negative reviews.

    • Analytics daily and on-demand

      Monitor critical customer satisfaction metrics with real-time alerts, daily email reports, and up-to-the minute cloud analytics.

    • Employee leader boards

      Benefit from team member and department reporting that provides real-time visibility into your employee interactions. Leader boards and individual tracking provide concrete coaching and recognition opportunities.

    • RaveMaker®

      Automatically engage brand advocates and drive 5-star online reviews on sites like Google and Facebook. RaveMaker is seamless for your customers and hands free for you and your team.

    • Customer Reviews Website Widget

      Customer survey responses are showcased on your website, strengthening your reputation and helping your conversion rates.

    • Search engine syndication

      Enjoy automated technology that optimizes your positive reviews and syndicates them to major search engines.

    • Customer Reviews API

      Customer raves are live-streamed to your website, creating an automated "Customer Reviews" page that bolsters consumer confidence and helps your conversion rates.

Common Questions

  • Are we required to send in all of our customer names?
    You can send gifts or eTouch to whoever you choose. If delighting and valuing customers increases repeat and referral business, why exclude anyone? You can even send any of our low-cost gifts, or utilize eTouch for low-budget customers.
  • Can I set up multiple card types?
    Pro and Enterprise members can customize different card types as needed. For instance: A Thank You, Apology, and Referral card are all good to have on hand. We'll help you design and create them.
  • How quickly do customers receive a cookie gift?
    Your cookies are baked fresh early in the morning and have no preservatives. We ship them using USPS Priority mail to ensure 2-3 day delivery, so that the cookies are soft and fresh upon arrival.
  • Can I set up multiple survey types?
    Pro and Enterprise members can have different surveys for their different departments and/or company locations. This helps you target your questions and segment your feedback.
  • How often do I submit customer names/addresses?
    You can submit recipients however often you like; daily, weekly, or even monthly. You'll be able to place orders online, import a spreadsheet, email us, or call us.
  • Do you help me with setup?
    Absolutely. Our team will assist with your custom cards, surveys, online surveys, and more. We pride ourselves in providing personalized attention and fast responses to every need.

Ready to elevate your customer experience and harness the power of feedback and reviews?

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