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Common Questions

  • How quickly do customers receive a cookie gift?
    Gifts are shipped out within 2 business days of your order. Our cookies are always baked fresh daily, early in the morning, before being hand-packed and vacuum-sealed. We ship them using USPS Priority mail to ensure 1-3 day delivery, so that the cookies are soft and fresh upon arrival. We esimate the total turnaround is 5-7 calendar days.
  • Do you help me with setup?
    Absolutely. Our team will design your custom cards, surveys, and logo products, and help set up the connection with your CRM such as ServiceTitan or Housecall Pro. We pride ourselves in providing personalized attention and fast responses to every need.
  • Can I set up multiple card types?
    Absolutely! For our members, we provide a full portfolio of greeting card options, from customer Thank You, Referral Thank You and Apology, to Employee Welcome, Appreciation and Anniversary. Cards are designed by To Your Success and branded with your logo.
  • Do you integrate with field service software?
    We do! We have integration partnerships with ServiceTitan, Housecall Pro, and FieldEdge. Gifts can be automated based on Business Unit, Invoice Total, Job Type, and more.
  • Can I set up multiple survey types?
    Yes! Survey questions are dynamic based on your Business Units, to help you target your questions and segment your feedback.
  • Do I have to use all of To Your Success's services, or can I just send gifts?
    The goal is memorable experiences for your customers and lasting relationships between you and them. We help you accomplish that with surprise and delight cookie gifts, as well as customer feedback surveys and reporting, to ensure your team is taking amazing care of your customers. You can utilize our full services of gifts and surveys, or just our gifting services. We recommend a live demo with our team, to help you explore the best fit for your contracting business.

Ready to delight customers and harness the power of real-time customer feedback?

Schedule a Demo Today

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Order by December 15th • 888-793-2429

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Email orders@toyoursuccess.com by Dec. 17

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