The “3 Cs” to Tighter Contractor-Customer Relationships
Did you know that loyal customers are more valuable to your HVAC, plumbing, or electrical business than new customers? It’s true! Entrepreneur notes, “research has shown that loyal customers are [...]
Create a Customer Survey with 4 Times the Average Response Rate
We’re living in an exciting, yet extremely competitive time for residential contractors. We like to call it, The Age of the Customer. In the home services segment, homeowners don’t just want a [...]
Get Raving Fans: How to Build Customer Connections & Gain Positive Reviews
How many stars does your company have? In today’s world of instant information, positive online reviews are essential to a company’s success. In fact, 92 percent of consumers say they hesitate to [...]
Using the Wow Factor to Build Your Home Services Business
“I know a guy.” Are you “the guy” everyone says they know when their friends and family mention needing a home service? Homeowners tend to sing the praises of a single provider when they are [...]
Our family recipe revealed.
Some friends recently divulged our family recipe for customer retention. But it’s ok. They had our permission. To Your Success does a tremendous amount of customer retention work for [...]
Simple Choices Drive More Sales
I did something unusual (for me) last week – I went to a fast-food restaurant. It was not very busy inside, just me and one person before me. Since it wasn’t busy, there was only one register in [...]
How To Keep the Customer and Grow Repeat Business
It’s tough to make the phone ring. Besides, it costs money. When the phone does ring, you want to be sure you don’t kill your opportunity to service that customer now and in the future. As you [...]
