Write a Memorable Customer Thank You Note with This Comprehensive Guide

“Thank You” You may not realize it, but these 2 little words are the most important words your customers need to hear from you. Some experts have even called them “the two most [...]

Word-of-Mouth Marketing: Exceed Expectations, Don’t Just Meet Them

In today’s world, technology accelerates and multiplies word-of-mouth like nothing else can. Thanks to smartphones, a variety of social media platforms, and online reviews, word-of-mouth [...]

4 Common Customer Retention Mistakes

Even the best-run contracting businesses can fall into one or more of these 4 customer retention pitfalls. Learn how to steer clear of these costly mistakes and instead build a strong connection [...]

4 Ways to Garner Customer Feedback

If you’re an HVAC, plumbing, or electrical contractor, you know how competitive of an environment you’re working in. Day in and day out you strive to acquire new clients while retaining old ones, [...]

Create a Customer Survey with 4 Times the Average Response Rate

We’re living in an exciting, yet extremely competitive time for residential contractors. We like to call it, The Age of the Customer. In the home services segment, homeowners don’t just want a [...]

Juggling Sales, Service, and Loyalty: How Home Service Companies can Automate for Impact

In today’s culture, it’s no secret that home service companies are working in an incredibly competitive market. Contractors work fiercely to get leads and win new business, sparing no expense on [...]

Happy or Horrified? 4 Clues Your Customers Are Delighted

As a business owner, you know you need to keep a pulse on customer happiness. Yet how do you know if you have an accurate picture of customer satisfaction? Some companies assume that if customers [...]

Get Raving Fans: How to Build Customer Connections & Gain Positive Reviews

How many stars does your company have? In today’s world of instant information, positive online reviews are essential to a company’s success. In fact, 92 percent of consumers say they hesitate to [...]

Using the Wow Factor to Build Your Home Services Business

“I know a guy.” Are you “the guy” everyone says they know when their friends and family mention needing a home service?  Homeowners tend to sing the praises of a single provider when they are [...]

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